We bought a house with an older unground pool knowing that over the next few years it would need a good bit of “freshening up” Our first experience with fox pools was when we discovered we had a water leak from our pool pump. We had seen the fox pools vans around and decided to give them a call (07/2022). Fox came out within 24 hours and replaced our shaft seal and impeller and the leak was fixed. They totally could have taken advantage of new pool owners and tried to upswell us a whole new pump but they were honest and only fixed what needed to be fixed. The technicians were on time, very quick and knowledgeable. Also, fox pools texts you a link when they are on the way and you can see when the technician is on the way, when they are complete with the repair and when your invoice is ready. Think like the dominos pizza tracker! Very nice feature as we are sometimes not home when they come for service. Fast forward to the end of the season (11/2022) the motor for the pool pump went out (I tried replacing the start capacitor but still no good) the motor and pump assembly looked pretty old so I contacted fox pools and they recommended to only replace the electrical motor side as the water pump side more than likely still has a good bit of life left in it. Their recommendation saved us several hundred dollars. And to this day the pump is running great. Our the next summer after replacing the motor (06/2023) we went to open the pool and we were not getting the water clarity we were used to. Knowing that we had lived in the house for two years now and who knows when the previous homeowners had the sand changed out we decided it was time to have the sand changed out in our Hayward sand filter. Fox pools came in cheaper than other pool companies in the area and with their great work and communication we went ahead and got on their books. They were out in a few days and changed out the sand and inspected the laterals, they were very quick with the work and after that it was back to crystal clear water. Fast forward again this time to this week 10/23). Fox replaced our tattered old water bag tarp cover with a GLI promesh cover. Price was fair, turn around time was great and it looks fantastic. They also closed and winterized our pool at the same time. I’m shocked how efficient they are. Had the pool closed and new safety cover installed in about an hour and a half. In conclusion, Fox Pools is an honest, reliable and professional pool service who will take great care of your pool. - 10/22/2023
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